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FAQs about Session Creation

Showing Teacher FAQs: 1 - 2 of 2

# The Question
2 Q: What is the Session Expiry Term on my Teacher profile?
A:

As a 5StarTeacher, you are in control of when your available Sessions should automatically expire when they remain "unbooked". That's why created the" Session Expiry Term". This allows you to automatically set or change the expiry date and time of all of your Available Sessions at once.

The Session's Booking Expiry Date and Time is the date and time at which an unbooked Session expires automatically. You can set your Session Expiry Term to 2 hours, 4 hours, 12 hours, 24 hours or 48 hours before the start of every Session. Currently, each month you can change this setting only 3 times.

Why is this so?
This is so that Students can rely on booking Sessions with you. Suppose you had set your Session Expiry Term at "2 hours", meaning your Available Sessions would expire 2 hours before the start date and time of those Sessions, and you changed it to 48 hours, all of a sudden, all your Sessions within the next 48 hours would then expire.

There are benefits for the Teachers too.
Suppose it's Friday but something unforeseen has come up for the weekend e.g. the babysitter has fallen ill and you need to stand in. You can then set your Session Expiry Term to 48 hours and all your "Available" Sessions will automatically expire. Note that "Booked" Sessions will not go away, you do need to show up for those. If that were not possible as well, you can choose to cancel them. See cancelling Sessions in the FAQ section to learn more.

 


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Teachers
1 Q: Can I reschedule my booked Session?
A:

It depends.

You can reschedule your Session as long as you have:
1) available rescheduling quotas left, AND
2) the Course is not yet finished, AND
3) the Session you wish to reschedule has not passed the Session expiry date yet.

When you reschedule such a Session, it will disappear but you will receive 1 extra Session quota for Session booking. However, your rescheduling quotas will be reduced by 1.

Case 1:
Suppose you bought a 4-Session Course which started on 25 Mar 2026 and ends on 25 Apr 2026. As per usual, for each 4-Session Course that you book, you get 1 Rescheduling Quota, i.e. 1 chance to reschedule a previously scheduled Session. Now, suppose you previously booked a Session for 21 Apr 2026 and you have not used your rescheduling quota yet. And suppose that today's date is 20 Apr 2026 and your Session has not passed the expiry date yet (important). You can now still reschedule your Session but you must do so before the end date of the Course, in this case: before 25 Apr 2026.

Case 2: 
You bought a Single-Session Course that has no rescheduling quotas on 25 Mar 2026. As per usual with Single-session Courses, your Course will end on 25 Apr 2026 i.e. 1 month after the start date, the date of purchase. Suppose that today's date is 20 Apr 2026 and you booked a Session for 21 Apr 2026. If you can't be present for this Session, you'll lose that Session because you don't have any rescheduling quotas. You can still enter a message for the Teacher in the Session Notes of that Session explaining that you won't be able to attend and ask for notes or assignments. Your Teacher will see this and will understand your situation and provide the asked if possible.


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All Students, Teachers